As the demands on IT are constantly increasing, it needs to evolve. Business Service Monitoring means keeping an eye on services also outside of IT. When complexity is growing, new systems and services have to be added all the time. The ZIS System supports IT with integrated Business Service Monitoring. It not only responds to issues and failures, but proactively makes forecasts so that errors and resulting SLA violations do not even arise.
One of the central tasks of a high-performance Business Service Monitoring is to easily detect errors and their effects. With the analysis tools “Root-Cause Analysis and “Impact Analysis” we offer you the right tools. In the case of an error or failure, the Root-Cause Analysis can be used to trace back exactly which object caused the error condition. To make the faulty component easier to locate, the path of the root cause is highlighted.
The impact analysis illustrates the service dependencies and enables the visualization of the sub-services and top-level services affected by a component failure. In addition, the Impact Analysis reveals the relationships between the individual objects. The simulation feature of the Impact Analysis identifies potential effects of incidents or changes on lower-level or higher-level services. The advantage is that any effects on existing Service Level Agreements (SLAs) can be identified in advance and taken into account accordingly.
360° view over
Automated creation of service
structures (e.g. from CMDB)
within service structures
showing all additional information
Service impact analyses:
displays impacts of downtimes
for services and customers
analysis for fast and efficient
Assessing, correlating, and
aggregating events to provide
meaningful service statuses
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