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E-Book
Best Practices for Writing Knowledge Base Articles
This smart guide shows you how to write engaging, clear knowledge base articles which are easy for users to understand.
Download
E-Book
Knowledge Management Business Case Toolkit
Knowledge Management platform offers KPI improvements. Save money, improve customer experience and agent satisfaction.
Download
White Paper
Salesforce & the SaaS Cost Explosion
Take a deep dive into the SaaS spend challenge based on real experiences with Salesforce.
Download
White Paper
Business Aligned SAM
Engaging stakeholders is the key to successful Software Asset Management. Learn how to build relationships and secure their support, as well as how…
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Report
IT Monitoring in the Cloud
Get full performance from your critical cloud infrastructure
Download
E-Book
Increase Customer Satisfaction with Knowledge Management
Knowledge management is a decisive success factor for customer service. Proactively capture and document knowledge centrally in one platform.
Download
Study
Hybrid Cloud Management Study 2021
The challenges, solutions, and savings potential of hybrid cloud infrastructures
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E-Book
Microsoft Audit Playbook
This Playbook will help you prepare for a Microsoft audit. We’ll show you the big hazards in your Microsoft landscape, both on-premises and in the…
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E-Book
Smart Guide: 7 Tips for Controlling Your Hybrid Cloud Costs
This eBook will show you how to control your hybrid cloud costs, so you can maximize the benefits of operating in both on-premises and cloud…
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Tool
USU IT Monitoring Tool Selection Template
This spreadsheet helps you assess IT monitoring tools on the basis of detailed requirements. It is sent to the vendor in the course of an invitation…
Download
Tool
IT Monitoring Tool Selection
This spreadsheet helps you conduct a rough assessment of ITM tools so that you can draw up a long list. The tools identified in that are assessed in…
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E-Book
Salesforce Licensing Guide
This licensing guide explains the many options available for Salesforce software usage, as well as the options for Salesforce storage limitations.
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