EVERYTHING AT A GLANCE, THE 360° VIEW ON BUSINESS SERVICES - S.OLIVER
The success story of s.Oliver Bernd Freier GmbH & Co. KG started in 1969 with the establishment of the first retail shop in Wuerzburg. Within only a few decades, the company has developed to one of the leading fashion and lifestyle companies in Europe offering products for the whole family. Different design teams realize nine product lines per year in twelve collections each. All in all, the company currently has 205 shops of its own, 351 shops together with partners and is represented in 2,864 shops on a surface of 3,883 m2.
s.Oliver was looking for an efficient solution for an "umbrella system" and for monitoring its business services. The project pursued the following goals:
- Central/overall tool for alerting, reporting, and "dashboarding"
- Possibility to verify (reporting) SLAs/OLAs/UCs (service reports at regular intervals)
- Transparency towards and from customers
- Improved transparency of interdependencies (root cause analysis following change management, support of business impact analysis (BiA))
- Proactive actions in case of malfunctions/outages (minimize malfunctions)
- In alignment with Event Management ITIL process
To meet the requirements s.Oliver decided in December 2012 to use the ZIS System by LeuTek.
The project focussed on integrating the existing heterogeneous monitoring landscape to implement a centralized IT view using the ZIS System. On this basis, the s.Oliver business services were implemented and monitored in a transparent way. Integrated analyses, such as root cause and impact analyses, entail efficient and fast error handling. Both business and IT users have ergonomic dashboards with clear and informative displays which meet their special needs. SLA conditions are monitored in realtime and presented in reports. Centralized alerting including escalation management complete the monitoring process.
The transparency gained with this project in combination with the LeuTek monitoring solution allows s.Oliver to act proactively. This allows to ensure high-quality services.
The ZIS System by LeuTek allowed us to create a central and transparent view of our services within a short period of time. This enables us to recognize malfunctions at an early stage and hence to increase service availability considerably. We were very impressed by the cooperation with LeuTek.
Statement of Marius Strassberger, Manager of IT Services Projects