Service Level Monitoring
Service Level Monitoring Service level agreements have a high economic relevance, for example:
- For comparing different service providers
- For the objective assessment of the performance of internal IT services to optimize costs, increase productivity and competitiveness
- For compliance with IT policies
As part of service level monitoring, compliance with the SLAs and their key performance indicators (KPIs) is monitored in order to detect or avoid impending injuries at an early stage. To ensure this, if the threshold is exceeded, an alert must be started to indicate which service is being used and where exactly the cause of the error lies. In addition, penalties resulting from a SLA infringement, in the sense of classic failure prediction, can be avoided by early alerting.
Service level monitoring with the ZIS system
The integrated ZIS Service Level Monitor monitors SLAs in real time. The system supports freely definable service times, takes into account individual holiday calendars and company-specific maintenance intervals. For a transparent view of the SLAs over different periods of the past, all structure information and event states are stored in the system. Extensive dashboards and reporting capabilities as well as the integrated alarm management make the ZIS Service Level Monitor an indispensable tool in the area of Business Service Monitoring.