Service Level Monitoring
One of the main issues of state-of-the-art Business Service Monitoring is monitoring the agreed service and operation levels (SLAs/OLAs).
Service level agreements are economically very important. First, they serve to compare different service providers; second, they are used for impartial assessment of internal IT services to minimize costs, increase productivity and competitiveness. An additional point is meeting IT compliance regulations.
Overview of service level monitoring within the ZIS System:
- Real-time calculation of service level availabilities
- Tamper-proof corrections and comments of service level reports
- Customizable service times
- Comprehensive out-of-the-box reports